How To Cancel AT&T Internet?


Visualizing a day without the internet is the worst nightmare one can have in this age of new emerging technologies. When you get lost in a new place, the internet takes you to your destination, guides you to the best restaurant nearby, and it even lifts your mood with entertaining movies when you’re hunched up. In short, the world seems dark without the internet. With the internet flooded with options, selecting the right internet service provider is no longer difficult.

Are you looking for the cancellation process of AT & T but have yet to find a friendly solution? Do not worry; you have just stepped into the best place to learn How To Cancel AT&T Internet.

Let us get started.

Highlights: How to Cancel AT &T internet?

AT&T internet service Free Look-up period  14 days
Early Termination Fee (ETF) Max: $ 180 for 1-month service

Min: $15 for 12-month service

AT&T service put on hold Twice in 12 months

Min hold period: 2 months

Max hold period: 9 months

States Covered AT&T internet service is availed in 21 states (area subject to availability)
Equipment Return TAT 21 Days

An Overview of AT&T services

An Overview of AT&T services

AT&T Services, Inc is a leading telecommunications company that serves customers all over the world. It provides a wireless network, cell phone, digital television, internet access, and a landline. The purpose of AT&T is to connect you to your family, friends, work, and education.

There may be many reasons why you wish to learn how to cancel AT&T services. It is redundant to explore the reasons here. Let us instead learn in detail about the company’s cancellation policy and procedures which can save you both time and money.

Cancellation Policy

Before randomly bumping into How to Cancel AT&T internet right away, understand the cancellation policy first. You can cancel your AT&T internet services without paying any extra charges if you request cancellation within 14 days of activation. You can cancel the services either by calling customer care or by visiting any retail outlet.

If you terminate the services beyond 14 days, you have to pay an Early Termination Fee along with other service charges.

How to Cancel AT&T internet Over the Phone

How to Cancel AT & T internet Over the Phone

You can cancel your AT&T internet services without paying any extra charges if you request cancellation within 14 days of activation. You can cancel the services either by calling customer care or by visiting any retail outlet.

To cancel your AT&T internet service-

  • Reach out to customer support at 1-800-288-2020 or 1-800-331-0500
  • Keep ready your Personal Identification Number (PIN) and Account Number. When your IVR prompts you, try to speak with the retention department. Alternatively, if you want to get a preference as an existing customer, call the loyalty department at 1-877-999-0765 immediately.
  • AT&T internet customer care works from Monday to Friday from 7 AM to 9 PM and on Saturday and Sunday from 8 AM to PM. To get your account closed, call only during operational hours. If you call otherwise, your job will be done on the next working day.

You may quote any feasible reason like you are moving to a place where AT&T services are unavailable. But, yes do not forget to ask for the reference number or the authorization number as you need it at the time of returning the equipment.

Also check: How to cancel HelloFresh?

How To Cancel AT&T Internet Through Store Visit?

How To Cancel AT&T Internet Through Store Visit

The next best option is to visit any AT & T brick-and-mortar store and directly talk face-to-face with them.

How To Cancel AT&T Internet Online?

Online cancellation facility is only available for the traditional landline phone and DSL High-Speed internet. The business account’s in this category are ineligible for this facility. In case you revisit your cancellation decision later and wish to resume either of the services, AT&T no more approves of this.

How To Cancel AT&T Internet Wireless Service?

How To Cancel AT&T Internet Wireless Service

Step 1- Keep your wireless ATT number handy. If not available, keep with you the phone number registered for any of the devices.

Step 2- Carefully read the Terms and Conditions. If you have opted for an installment plan, you have to pay the unpaid installments due. This amount appears in the next month’s bill. If you have not activated your installment plan, you are liable to pay an Early Termination Fee (ETF) for ending your services before the maturity of the contracted period. ETF is charged on a pro-rata basis.

It is important to note here, that if you cancel your wireless service within 14 days, ETF will be waived off.

Step 3- Enter the number 800-331-0500 from any phone. If you are dialing this number from your wireless service, just dial 611.

Step 4- Choose one language from English or Spanish. Say “Cancel” when IVR prompts you.

Step 5- Speak out your wireless account number or phone number. Follow the instructions given and it’s done.

How To Cancel AT&T Internet Without Paying An Early Termination Fee?

How To Cancel AT&T Internet Without Paying An Early Termination Fee

When you opt for any discounted deal or promotional offer, you enter into a term commitment. It implies that to avail of that offer, you have to use the services for at least 12 months.

If you attempt to cancel services before the contracted period of 12 months, you may be charged an Early Termination Fee (ETF). ETF is charged on a pro-rata basis i.e the cost depends on how early post-activation you terminate the services.

Period of Service(in months) Estimated ETF (in $)
1 180
2 165
3 150
4 135
5 120
6 105
7 90
8 75
9 60
10 45
11 30
12 15

How Can You Put Your AT&T Service on Hold without Suspension?

How Can You Put Your AT &T Service on Hold without Suspension

If you are on the lookout for “How To Cancel AT&T Internet because you are planning a vacation temporary suspension is also a good option. You can directly call the customer support number 800-288-2020 to temporarily suspend your AT&T internet, U-verse, phone, or wireless service.

To put your services to hold, you are charged a fee of $7 per month. You must also stop the Auto Pay services, to ensure no further installment gets debited. To end the Auto Pay facility-

  • Log in to the ATT website with your user credentials (i.e User Id and Password).
  • On Home Page, you will find Manage Auto Pay Option
  • Select the option “End Auto Pay”
  • Follow the instructions step-by-step to complete the process.

Is the Equipment Return Policy part of “How To Cancel AT&T Internet”?

Is the Equipment Return Policy part of How To Cancel AT&T Internet

Understanding the nuances of equipment return policy is equally important when looking for answers to “How To Cancel AT&T Internet”. When you cancel your lease, you have to courier the equipment to AT&T service through FedEx or UPS. AT&T issues you a pre-paid shipping label at the time of availing the service itself, so you save the shipping charges.

You can also visit any nearby AT&T store to return the equipment. You must ship the equipment within 21 days of canceling the service, or else you are liable to pay a $ 150 non-return fee. Further, if you bring back the instrument within 6 months, a refund of the fee may be considered.

Final Words on “ How To Cancel AT&T Internet”

While seeking responses to “How To Cancel AT&T Internet”, you often end up confused with scattered information available on the internet. We have put in a great effort to bring all related concerns under one roof. You may also consider other options like a change of address, transfer of billing responsibilities, or temporary suspension. As a word of caution, prioritize direct conversations where you can negotiate many unnecessary costs.

Also read about: How to get rid of fruit flies in drain?

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